What Is Field Service

For over 15 years field service has brought together cross industry service support and customer success leaders to build world class operations.

What is field service.

Automate field service scheduling and optimize work based on your unique requirements all while maintaining a real time view of your field force. Deliver better service experiences while increasing the efficiency and effectiveness of your field organization. Optimize your workforce and improve field service management with salesforce s intelligent field service solution formerly field service lightning. In the field service application a typical work order lifecycle looks like this.

The william boucher field service at new bolton center provides routine and emergency health care for equine and food animal clients. It s an opportunity to meet with your peers on an intimate level discuss winning strategies and solutions to key challenges. It has been estimated that the fsm market will be valued at over 3 5 billion by 2019 and many of the biggest players in the technology industry including salesforce have already made fsm development a key part of their strategies. Work orders generate from service cases sales orders emails phone calls service agreements web portals or internet of things iot telemetry and then display in field service.

The group s specialists offer preventative health care reproductive services evaluation and treatment of lameness medical and surgical disorders on farm diagnostic services and emergency services. Work orders are typically grouped by geographical territory and lines of business. Field service management fsm refers to the management of a company s resources employed at or en route to the property of clients rather than on company property. Predict detect and resolve field service issues before your customers even know there s a problem ensuring consistent and dependable operations.

Fsm technology is technology that automates the field operations of a team of service professionals through mobile systems. Examples include locating vehicles managing worker activity scheduling and dispatching work ensuring driver safety and integrating the management of such activities with inventory billing accounting and other back office. Field service connect is an invitation only virtual event for the uk s most senior executives in field service operations and aftersales. Our field service mobile app enables teams to always be connected with access to the info they need to complete work seamlessly.